Frequently asked

The questions you'd ask on a first call.

Grouped by topic. If something's missing, reach out — we'll answer it and probably add it here.

01How it works

What does "AI visibility" actually mean?+

When a customer asks ChatGPT, Perplexity, Claude, or Google AI Overviews for a recommendation — "best plumber near me," "top family dentist in Burlington" — the AI names 3 to 5 businesses. AI visibility means being one of those businesses. It's the new version of "page one of Google," except there is no page one; there's a single answer.

How is this different from SEO?+

Traditional SEO aims at the top 10 blue links. AI visibility aims at the single recommendation the AI gives. The tactics overlap — good content, backlinks, clean schema — but the bar is higher. AI doesn't just need to find you; it needs to trust you enough to name you out loud. That requires citations, structure, and third-party signal beyond what Google's crawler rewards.

Do you guarantee rankings?+

We guarantee citations — being named by AI on at least 3 of your 10 agreed prompts within 90 days. That's a higher and more verifiable bar than a rank-tracker score, because you can test it yourself in ChatGPT in 30 seconds. See the full guarantee.

How long until I see results?+

First citations typically appear in weeks 5–8. By week 9, most clients hit the 3-prompt threshold. We publish the first 30 articles in weeks 2–4, then the compounding effect — backlinks + Reddit signal + internal link graph — takes another month to kick in. Day 90 is the checkpoint, but most clients see movement well before.

02Content & quality

Is this AI-generated content? Will Google penalize me?+

Yes, and no. Articles are AI-drafted and then editorially reviewed, fact-checked, and structured for human readability. Google's actual policy is that AI content is fine — it's low-quality, unhelpful content that gets penalized, regardless of who wrote it. Our articles rank and get cited because they're genuinely useful to someone asking the question, not because they game a loophole.

Do I get to review articles before they publish?+

Yes — by default. You get a 3-day review window on every article. Approve, edit, or request rewrites. If you prefer autopilot (most founding clients do after month 2), flip a switch and we publish directly. You can flip it back at any time.

Who owns the content?+

You do. Every article, every infographic, every internal link. If you cancel, the content stays on your site and keeps earning citations. We don't host anything we take back.

03Pricing & commitment

What's the real monthly cost?+

$997 CAD / month, flat, all-in. No set-up fees. No surprise per-article charges. Backlinks, Reddit, and the monthly report are all included. After the 10 founding spots fill, the standard rate goes to $1,997/mo for new clients; founding 10 are grandfathered at $997 as long as they stay.

Is there a contract?+

3-month initial term (so the guarantee has time to mean something). After that, month-to-month with 30 days notice. No auto-escalating rates, no cancellation fees, no clawbacks.

Do you offer refunds?+

For the audit, yes — if we miss the 7-day delivery window, full refund. For Concierge, our guarantee is different and, we'd argue, stronger: if we don't deliver, we keep working free. Most "money-back" guarantees end when the refund lands; ours ends when you're cited.

04Exclusivity

Why only 3 businesses per industry per city?+

When someone asks ChatGPT "best dentist in Burlington," it names three. We guarantee you'll be one of them — which means we can't make that same promise to a fourth dentist in Burlington. It's a structural limit, not an artificial one. Once 3 slots are taken for your industry in your city, we close enrollment for that category. Check if your slot is still open.

What happens if my competitor signs up first?+

Then your slot is taken. We can't promise to get you and your direct competitor both cited as "best" in the same category. This is why we recommend checking availability early — once a slot is claimed, it's gone for that industry in that city.

Can I reserve a slot without committing?+

The free AI visibility check holds your slot for 14 days while you review results. After that, the slot reopens. No commitment required until you're ready to proceed to the paid audit or Concierge.

05Fit & setup

I'm not in Canada. Can you still help?+

Right now we're focused on Canadian local service businesses because that's where the team, the partner network, and the prompt data are strongest. If you're outside Canada and interested, email us — we'll tell you honestly whether we're the right fit today or when we'll be ready.

What CMS do you support?+

WordPress, Webflow, Shopify, Wix, Squarespace, and direct API integration. If you're on a custom CMS, we'll work with your dev — the integration is straightforward. We don't publish anywhere but your own domain, because that's the only place citations matter.

Do I have to rebuild my website first?+

Almost never. If your audit turns up something actually broken — missing canonicals, a deindexed site, a blocked robots.txt — we'll flag it and usually help you fix it. But we're not in the "rebuild your site for $15k before we start" business. Most sites are structurally fine.

Who runs Locally Visible?+

A small team based in Burlington, Ontario. Founding clients work directly with the founder on Slack and email — no account-management layer, no tier-3 support. It's deliberately small so we can actually deliver the guarantee.

Not sure yet?

Start with a free AI visibility check.

We'll run 3 ChatGPT prompts for your business, free. See who's being recommended instead of you — and check if your slot is open.

Get your free AI visibility check